Privacy Policy
Frequency, Inc. (“Frequency”) operates this privacy policy governing the website (frequency.media), platform applications (accounts.frequency.media, catalog.frequency.media, frequency.vip), ad-serving capabilities, and performance metrics dashboard (collectively, the “Services”).
Applicable Users
The policy applies to three groups:
- Website visitors (“Visitors”)
- Registered service users including advertisers, agencies, publishers, and vendors (“Customers”)
- End users of advertisements (“End Users”)
By accessing the Services, you accept these terms.
Information Collection and Use
Account Registration and Google Sign-In
When you create a Frequency account, we collect your name and email address. If you choose to sign in using Google single sign-on, Frequency receives your name, email address, and profile photo from Google. This information is used solely to create and maintain your Frequency account, authenticate your identity across our platform applications, and personalize your experience. Frequency does not request access to any other Google services, data, or APIs beyond basic authentication.
Contact Information
Frequency collects names, email addresses, company details, and message content. This information supports account registration, inquiry responses, alerts, and business relationships.
Billing Information
Customers must provide payment details including credit card numbers, expiration dates, bank account information, and billing addresses to process payments.
Server Logs
Automatic collection occurs when accessing the Website or Platform, capturing IP addresses, user agent strings, and referral URLs. This supports error monitoring, traffic analysis, and experience optimization.
Cookies
The company uses both session and persistent cookies:
Session Cookies: Expire when closing the browser; facilitate navigation.
Persistent Cookies: Remain on devices for extended periods; store login credentials and track user interests for personalization.
Frequency may associate provided information (such as email addresses) with cookies to track engagement metrics like email open rates and link clickthroughs.
Users can disable cookies through browser settings, though some service features may not function properly without them.
Analytics
Website Analytics: Google Analytics is used to compile reports on activity based on IP addresses, browser types, operating systems, page visits, and time spent on pages.
Platform Analytics: Mixpanel provides similar tracking for the Platform.
Analytics providers use cookies and tracking technologies. Users consent to this processing by accessing the Services.
Ad Interaction Data
On behalf of Customers, Frequency collects End User information regarding advertisement interactions through cookies, ad tags, and similar technologies. Data includes ad IDs, timestamps, device types, device IDs, location coordinates, IP addresses, and event data such as listening duration and click behavior.
This information is aggregated, anonymized, and shared with Customers for analytics, ad serving, optimization, and targeting insights.
Customers may request third-party analytics or advertising providers to serve appropriate ads and track campaign effectiveness. These providers use cookies, pixel tags, and similar technologies to personalize content and understand engagement patterns.
Third-party cookies placed by Customers are subject to their respective privacy policies.
Geolocational Information
Features based on location require consent to collect geolocation data via browser location services. Consent may be provided through device-level settings or by accepting Service requests. Disabling location services may limit available features.
Aggregate Data
Frequency analyzes Visitor and Customer information in aggregate form to improve operations. This aggregate information does not identify individuals personally and may be shared with affiliates, agents, and business partners or commercialized in various ways.
Business Transfers
In the event of merger, dissolution, reorganization, stock or asset sale, personal information would be transferred to the surviving or acquiring entity, subject to the commitments outlined in this Privacy Policy.
Disclosure to Public Authorities
Frequency must disclose personal information in response to lawful requests from public authorities, including national security and law enforcement requirements. The company also discloses information when compelled by government authorities, court orders, and subpoenas.
Sharing with Third Parties
Frequency engages other companies to perform business functions including cloud hosting, technical assistance, security, database management, analytics, digital marketing, customer relationship management, and customer service. These companies access information only as necessary and permitted by law.
The company also shares information with parent companies, subsidiaries, affiliates, and commonly controlled entities to support marketing, sales, delivery, and other described purposes.
Email Marketing Opt-Out
Recipients may manage marketing communications by clicking “Unsubscribe” links in emails or contacting privacy@frequency.media. Administrative, support, and transactional emails cannot be opted out of.
Information Security
Frequency takes commercially reasonable steps to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
However, no security system is impenetrable, and the company cannot guarantee database security or prevent interception during internet transmission.
Data Retention
Personal information is retained only as long as necessary to serve stated collection purposes, as subsequently authorized, or as permitted by applicable law.
Data Deletion
You may request deletion of your personal information at any time by contacting privacy@frequency.media or by deleting your account through accounts.frequency.media. Upon receiving a verified deletion request, Frequency will delete your personal information from our records within 30 days, except where retention is required by law or necessary to complete a pending transaction. Deletion of your account will revoke access to all Frequency platform applications.
Children’s Privacy
Frequency does not knowingly collect personal information from children under 13. Parents and guardians should monitor children’s internet usage and instruct them not to provide information to the company. Suspected child data should be reported to privacy@frequency.media.
Regulatory Framework
Frequency complies with the New York SHIELD Act (Stop Hacks and Improve Electronic Data Security Act). We maintain reasonable safeguards to protect the security, confidentiality, and integrity of private information, including administrative, technical, and physical safeguards appropriate to the size and complexity of our business.
Frequency does not make guarantees of compliance with the European Union’s General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA). Our Services are primarily intended for users in the United States. Non-US residents who choose to use the Services do so at their own discretion and are responsible for compliance with applicable local laws.
Non-US Residents
Servers are located in the US. Non-US residents should understand that provided information will be transferred from their country to the US. Providing data or allowing collection constitutes consent to this transfer.
Do Not Track
Frequency does not respond to “Do Not Track” settings or related mechanisms.
External Website Links
The Services contain links to third-party websites. Frequency has no control over these sites’ privacy practices or content and is not responsible for their policies. Users should review applicable privacy policies and terms before visiting or submitting information to external sites.
Policy Changes
Frequency may update this Privacy Policy from time to time. When we make material changes, we will notify users by posting the updated policy on this page with a revised “Last Updated” date. Continued access to the Services after changes are posted constitutes acceptance of the updated policy. Users should review the policy regularly.
Contact Information
For privacy questions, email privacy@frequency.media with “Privacy Policy” in the subject line.
Last Updated: February 23, 2026